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Contact Us

Need to get in touch? We’re all ears. Here you’ll find answers to common questions, self-service tools and contact information for anything else you need. To find out more about our response to COVID-19, visit cbna​.com/​h​e​r​e​f​oryou.

Your Branch
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Hours and Branch Features

Find your location

Need to talk to a branch manager in your area? Schedule an appointment online to speak one-on-one with a CBNA banker.

M-F 8am-6pm: 1-866-764-8638
Email us at or click below to fill out the form.

International Callers: 1-315-229-3775

Lost or stolen debit/ATM card? Notify your local branch immediately, call Customer Care or contact us through your online or mobile banking account.

Customer Care Center: 1-866-764-8638
Need to cancel your card after hours? Call our automated line: 1-888-297-3416
International callers: 1-206-352-4990

Check your balance, transfer money, and make loan payments any time of the day.

Trouble making your payment? Please call us.

Residential Loans and Lines: 1-888-907-1171
Consumer Loans and Lines: 1-800-682-3982
To make a payment from an account at another bank: 1-800-239-8513

Click to view our mailing addresses for loan payments, document processing and more.

We want to know what you think. Drop us a note to let us know how we're doing so we can better serve you.

There's a place for you on the CBNA team. View our current openings.

If you are locked out, use the Forgot? link on the login page to reset your password. You will be asked to enter your user name and email address. Once verified, select the verification code delivery. You will receive a verification code to enter and then be able to reset your password.

You can use the Try Another Way link to enter your social security number and account number. Once verified, select the verification code delivery. You will receive a verification code to enter and then be able to reset your password.

You can access eStatements and other important documents at any time. Log in to your online banking and click the “Accounts” button located in the left-hand navigation. From here, click the “Documents” button. From this dashboard you can enroll in and access eStatements and other important documentation.

Contact your local branch or the Customer Care Center during business hours at 866-764-8638. Need to cancel your card after hours? Call our automated line: 1-888-297-3416.

Your bank routing number is the first 9 digits on the bottom left corner of your checks. The Community Bank, N.A. routing number is 021307559.

Yes! We have Portfolio Programs that just may interest you.

We offer fixed-rate home equity loans and a home equity line of credit option.

All mortgage payments should be accompanied with the applicable coupon and/or account number and can be made as follows:

  1. In Person: Payments may be made at any Community Bank branch during hours of operation. Payments deposited in the branch's night depository will be received/processed on the next day in which that branch is open.
  2. By Mail: Payments may be made by check or money order, addressed to Community Bank, N.A., PO Box 628, Olean, NY 14760-0628. Payments received after normal business hours Monday - Friday will be received/processed as of the next business day (Monday - Friday).
  3. Online: Payments may be made through CBNA Online or Mobile Banking. Visit
  4. By Phone: 1-800-991-4280
  5. Electronic Funds Transfer: EFTs should be made in accordance with the initiating institution's rules and procedures regarding processing and timing. Community Bank will process such payments upon receipt Monday - Friday.

Failure to make timely payments as instructed above may result in processing delays and penalties.

No, Community Bank, N.A. would like the opportunity to do business with you. Please contact your nearest local branch for more information on how to start a loan application process.

If you are an Online Banking customer:

  1. You can pay a loan you have with us from a CBNA deposit account using “Internal Funds Transfer.” This feature allows same-day transfer of funds between any accounts on your online profile, as long as they are done on a business day before 7pm.
  2. To pay a loan with us using an account at another bank, or to transfer funds from a deposit account with CBNA to a deposit account at another bank, we offer our Bank to Bank feature. It allows you to add deposit accounts at other financial institutions, and once the account is verified, you can transfer funds between the external accounts and your accounts with Community Bank, N.A. The external account must be at a bank in the United States.
  3. You may also make a payment at any local branch or mail the payment to: PO Box 628, Olean, NY 14760

Apply online here, or stop into one of our branches and complete an application and get a decision—often that same day.


Better banking starts with trust—and we’re honored to be recognized for it.

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