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Our Story

Community Bank, N.A.‘s roots can be traced back to 1866, when our predecessor, St. Lawrence County National Bank, was chartered. As we’ve expanded into the Northern Tier, Southern Tier, Western New York, Pennsylvania, Vermont and Western Massachusetts, we’ve always remembered what got us here—our customers. And it’s evident in everything we do.

For over 150 years, we’ve served the financial needs of our customers. They’re the reason we exist. Of course, many companies make that claim. At Community Bank, we take it to heart. It’s why we make such a big deal about customer service. We don’t see going the extra mile as extra at all. It’s simply business as usual.

Strength in people

The following numbers tell a positive story of growth. More important, they tell a human story of longstanding community service and giving. All numbers apply to fiscal year 2018.

  • Ranked by Forbes as the #3 bank in America among the nation’s 100 largest banks and thrifts
  • 240+ branches
  • 2,900+ proud employees
  • 2,200+ causes and organizations supported
  • $2,400,000+ in donations, grants and sponsorships
  • 614,000+ customers
  • Forbes Top 15 eight years running
Happy, the best way to bank

We use the phrase bank happy” a lot. Those two words sum up our approach to serving our customers. Sometimes it’s the big things, like a great rate on a mortgage. Other times, it’s smaller gestures, such as a sincere smile. We want to make our customers more than satisfied. We want to make them happy. 

The nitty-gritty details

Community Bank, N.A. is the wholly owned national banking subsidiary of Community Bank System, Inc. (CBSI). In 1983, CBSI was incorporated in Delaware and became a registered bank holding company. CBSI maintains its headquarters in DeWitt, NY, and is a full-service financial institution, offering complete consumer, business and financial services.

The bank’s regional administrative offices are located in Canton and Olean, NY; Wilkes-Barre, PA; and South Burlington, VT, and these offices share operational responsibility for customer facilities and ATMs throughout New York, Northeastern Pennsylvania, Vermont and Western Massachusetts.

Other subsidiaries within the CBSI family are Nottingham Advisors, Inc., an investment management firm; Benefit Plans Administrative Services, LLC, a national provider for employee benefits and consulting services; The Carta Group, an estate planning and wealth protection firm; OneGroup, a risk management and insurance provider; Community Bank Trust Services, a personal trust and custodial services provider; and Community Investment Services, Inc., a broker/​dealer delivering financial products and other insurance products.

Group Picture at Corporate Challenge
Community Involvement
Deeply invested in our communities

We consider it part of our mission—and our privilege and pride—to strengthen the communities we work in with financial support, in-kind donations and volunteer service.

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Our Community

CBNA Financial Literacy 1

What is a bank’s role in community financial literacy?

As a financial institution, how can a bank contribute to the financial literacy and continued learning of its customers and its community? The need is apparent, making it a perfect time to reflect …

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CBNA Team Dressed in Circus Costumes

JD Power Honors Community Bank with Customer Satisfaction Ranking

Earlier this year, Community Bank was ranked No. 2 in the Mid-Atlantic Region by JD Power in terms of Customer Satisfaction, as reported by The Buffalo News.

Read More
Three Women Smile While Holding an Award

Passion for Community Drives Volunteer

You know those people who boggle your mind with how much they accomplish? The ones who work as hard as anyone at their day jobs and somehow have the energy, patience and perspective to give that …

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