Our Story
Community Bank's roots can be traced back to 1866, when our predecessor, St. Lawrence County National Bank, was chartered. As we've expanded into the Northern Tier, Southern Tier, Western New York, Pennsylvania, Vermont and Western Massachusetts, we've always remembered what got us here—our customers. And it's evident in everything we do.
For over 155 years, we’ve served the financial needs of our customers. They’re the reason we exist. Of course, many companies make that claim. At Community Bank, we take it to heart. It’s why we make such a big deal about customer service. We don’t see going the extra mile as extra at all. It’s simply business as usual.
Strength in people
The following numbers tell a positive story of growth. More important, they tell a human story of longstanding community service and giving. All numbers apply to fiscal year 2023.
- 200+ branches
- 2,900+ friendly, local employees
- 2,100+ causes and organizations supported
- $3,700,000 in donations, grants and sponsorships
- Top Ranked Bank by Forbes1 15 years running
Happy, the best way to bank
We use the phrase “bank happy” a lot. Those two words sum up our approach to serving our customers. Sometimes it’s the big things, like a great rate on a mortgage. Other times, it’s smaller gestures, such as a sincere smile. We want to make our customers more than satisfied. We want to make them happy.
Our Core Values
Integrity
We do the right thing.
Excellence
We always bring our best.
Teamwork
We work together.
Humility
We respect everyone.
The nitty-gritty details
Community Bank, N.A. is the wholly owned national banking subsidiary of Community Financial System, Inc. (CFSI), a diversified financial services company that is focused on four main business lines: banking, employee benefit services, insurance services, and wealth management. In 1983, CFSI was incorporated in Delaware and became a registered bank holding company. CFSI maintains its headquarters in DeWitt, NY.
Its banking subsidiary, Community Bank, N.A., is among the country’s 100 largest banking institutions, with over $15 billion in assets, and operates approximately 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont, and Western Massachusetts.
The bank’s regional administrative offices are located in Canton and Olean, NY; Wilkes-Barre, PA; and South Burlington, VT, and these offices share operational responsibility for customer facilities and ATMs throughout the bank’s footprint. Other subsidiaries within the CFSI family are: Benefit Plans Administrative Services, Inc. subsidiary, a leading provider of employee benefits administration, trust services, collective investment fund administration, and actuarial consulting services to customers on a national scale; OneGroup NY, Inc., a top 75 U.S. insurance agency; and our Wealth Management operating unit, which offers comprehensive financial planning, trust administration, and wealth management services. CFSI is listed on the New York Stock Exchange trading under the symbol CBU.
Deeply invested in our communities
We consider it part of our mission—and our privilege and pride—to strengthen the communities we work in with financial support, in-kind donations and volunteer service.
Get a free gift
Enjoy plenty of free with Carefree CheckingSM including a free gift when you open an account online or in-branch.
Moving Our Culture Forward
Our employee-led Culture and Diversity Council ensures that everyone we work with—from our customers to our team members to our community members—is seen, heard, and supported. Learn what we’re doing to not just preach diversity, but to value it.
Our Community
