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Community Bank System, Inc. Culture and Diversity Council

The Community Bank System, Inc. (CBSI) Culture and Diversity Council grew from the ground up. Once the seed was planted, one person raised a hand to foster it, and then another and another. Before long, more than 100 team members volunteered to serve as Culture and Diversity Council members. The passion to support this initiative was obvious before it even had a name.

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Now, the CBSI Culture and Diversity Council includes 23 members and 83 ambassadors, all serving as representatives of our more than 3,000 employees. They are the eyes, the ears and, more importantly, the voices of the community that is our company.

Our Mission is to put faces and names to the concepts of diversity and inclusion. We are here to make sure no one feels unheard, unseen or uninvited. Through that effort, we’ll foster a culture that doesn’t just accept diversity, but values it.

Building Community

The first step in building an inclusive community? Engaging employees to help craft the cultural journey ahead. That’s where Community Bank started in 2021, and the path that followed was nothing short of exciting. Watch as Freddie Jacobs, Jr., CPA, and Maureen Gillan-Myer discuss our growing program and the priorities it has for the future.

“There is nothing more important to me than our culture–who we are, what our values are, and how we treat each other. That certainly includes a commitment by our organization that any discrimination, racism, or inequality of any kind will never be acceptable or tolerated. Our culture and our values are the source of our strength, our sustainability, and our capacity to support our employees, our communities, and our shareholders. Thank you.”
Mark Tryniski, CEO and President of Community Bank System, Inc. (CBSI)
Monthly Spotlight

Hispanic Heritage Month is celebrated every year from September 15 to October 15. In celebration and honor of the Hispanic community, Community Bank made a $1,000 donation to New North Citizens’ Council (NNCC) in Springfield, MA. NNCC provides advocacy, public and human services to Hampden County residents, with an emphasis on the Hispanic and Latino community. NNCC provides community advocacy, childcare, health services, disability services, and opportunities for citizen involvement and participation. For more information about NNCC, visit

Celebrating Diversity Year-Round
Childhood Cancer Awareness Month
Childhood Cancer Awareness Month

Every year in the US, childhood cancer affects 1-2 out of every 10,000 children. In recognition of Childhood Cancer Awareness Month this September, Community Bank has made a $1,000 contribution to Kallie’s Krusade in Jamestown, NY. This organization was founded in honor of Kallie Swan, who passed away from acute lymphoblastic leukemia in 2015 at just 3 years old. With a mission to “fight like a girl,” Kallie’s Krusade brings financial relief and community support to families stricken with childhood disease.

This organization has a special place in the hearts of our employees. Melissa from our Ripley/Sherman, NY, branches and her son Lucas are especially close to Kallie’s Krusade, as they were in the same hospital when Kallie and her family were fighting against her cancer. Kallie’s Krusade holds a children’s’ carnival every Labor Day in Jamestown, NY, to raise funds for other families fighting pediatric cancer. For more information about Kallie’s Krusade, visit

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