Customer Service That Feels Like Family

Dennis and Kim go way back. Way, way back. Thirty-five years ago, Dennis was Kim’s schoolteacher. Today, they consider each other a lot like family.

When Dennis came into Community Bank to talk about setting up automatic payments on his new car, he went straight to Kim for help. But when Kim checked his credit rating, something didn’t look quite right. After doing a little digging, she discovered Dennis had been a victim of identity theft. It had been going on for two years.

The realization completely shocked Dennis. Luckily, Kim knew exactly what to do. Recovering from identity theft can be a long and complicated process, but Kim assisted Dennis every step of the way. From notifying the federal government, to notarizing documents, to getting the fraud erased from Dennis’s credit history, Kim helped Dennis get his credit score back where it belonged.