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Identity Theft

Identity theft occurs when someone illegally obtains your personal information, such as social security number or bank account number, and uses it to open new accounts or initiate transactions in your name. Financial loss and damaged credit can result. The majority of identity theft occurs offline. Common tactics include theft of wallets and purses, intercepting or rerouting mail, and rummaging through garbage.

Safety tips:
  • Do not open or respond to online solicitations for personal information
  • Carry only necessary identification
  • Don’t provide your social security number as identification unless it’s truly needed to sign up for a service
  • Make photocopies of all the information you carry daily and store them in a secure location, such as a safe deposit box
  • Shred financial or personal documents before discarding
  • If possible, use paperless options, such as eStatements and Online Bill Pay
  • Frequently review your bank account activity online for suspicious activity
Online fraud

Online fraud is when someone poses as a legitimate company to obtain personal data and illegally conducts transactions on existing accounts.​“Phishing” or​“spoofing” are common methods to obtain sensitive information by using fake emails, websites or pop-up windows. 

Remember: Community Bank, N.A. will never send unsolicited email containing attachments or require customers to send personal information via email or pop-up windows. Any unsolicited request for Community Bank, N.A. account information you receive should be considered fraudulent and reported to us immediately. 

Fake emails will often:
  • Ask for personal information
  • Appear to be from a legitimate source
  • Contain fraudulent job offers
  • Contain prize or gift certificate offers
  • Link to counterfeit websites or legitimate websites
  • Contain both fraudulent and real phone numbers

Email addresses are often obtained from publicly available resources or through randomly generated lists. If you receive a fake email that appears to be from Community Bank, N.A., this does not mean that your email address, name or any other information has been taken from Community Bank’s systems.

Again, the more information you have, the better you can protect yourself:
  • Delete any suspicious emails without opening them. If you do open a suspicious email, do not open any attachments or click on any links it may contain.
  • Never provide sensitive account or personal information in reply to an email.
  • Be sure your home and office computers have current virus protection software and update it regularly.
  • Keep your computer operating system and web browser current.
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