Please note, CBNA does send fraud text alerts to customers to verify certain transactions, but we never ask for you to transfer money or give us your credentials. If you ever get a text or phone call and think it is suspicious, don't click the link or give any information over the phone. Instead, reach out to us at 1-866-764-8638, open a new browser to login to your account, or use our mobile app.
If you believe you have been a victim of this scam, please call us at 1-866-764-8638 immediately, our hours are Monday – Friday: 8am – 6pm (EST). If you reach us after hours, we suggest you change your online banking username and password in your online user settings until you can connect with one of our representatives.
How to change your username or password from your desktop/browser: To change your username or password, after you log in, click on the picture (or your initials if you have not uploaded a picture) in the bottom left corner, then Settings. Click Security on the left. Right at the top, you'll find username and password. Click Edit, to change your username and password. We strongly recommend that you make the new username and password longer than 8 characters, include numbers and a special character.
How to change your username or password through the CBNA mobile app: After you login, touch the hamburger menu in the upper-left hand corner. Then click on your picture/name in the bottom left corner, then choose Settings, then Security. You will see the options to change username and change password. We strongly recommend that you make the new Username and password longer than 8 characters, include numbers and a special character.