SMS Phishing Scams
We’re seeing an influx of phishing scams—fraudulent messages pretending to be Community Bank in order to gain access to your banking account and information, as well as scammers calling from numbers spoofed to look like the Bank’s. These text message try to impersonate CBNA and get the recipient to click on a link, which redirects them to fraudulent website that looks similar to CBNA's online banking login.
Please review the following tips to prevent these types of attacks:
- Never click on a link in an unverified text to check your account.
- Only send electronic payments to people you know and can independently verify. If you feel pressured to send funds quickly, consider this suspicious.
- Access CBNA online banking through our mobile app or via our website at: cbna.com
- You can change your username and/or password in online banking by clicking on your profile picture then select settings>security. While in the security section, make sure you setup 2-step verification for enhanced security.
- If you respond to a suspicious alert text, you may receive a call phone from an individual impersonating a CBNA employee. Additional caution should be taken and do not provide any sensitive information if this does occurs.
Below are some examples of the fraudulent text messages pretending to be Community Bank in order to gain your information. The sender, link and message can vary and may look similar to this:
Please note, CBNA does send fraud text alerts to customers to verify certain transactions, but we never ask for you to transfer money or give us your credentials. If you ever get a text or phone call and think it is suspicious, don't click the link or give any information over the phone. Instead, reach out to us at 1-866-764-8638, open a new browser to login to your account, or use our mobile app.
Keep yourself safe from scammers
If you believe you have been a victim of this scam, please call us at 1-866-764-8638 immediately, our hours are Monday – Friday: 8am – 6pm (EST). If you reach us after hours, we suggest you change your online banking username and password in your online user settings until you can connect with one of our representatives.
How to change your username or password from your desktop/browser: To change your username or password, after you log in, click on the picture (or your initials if you have not uploaded a picture) in the bottom left corner, then Settings. Click Security on the left. Right at the top, you'll find username and password. Click Edit, to change your username and password. We strongly recommend that you make the new username and password longer than 8 characters, include numbers and a special character.
How to change your username or password through the CBNA mobile app: After you login,touch the hamburger menu in the upper-left hand corner. Then click on your picture/name in the bottom left corner, then choose Settings, then Security. You will see the options to change username and change password. We strongly recommend that you make the new Username and password longer than 8 characters, include numbers and a special character.
Fraud Education and Tips
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