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JD Power Honors Community Bank with Customer Satisfaction Ranking

“Customer Satisfaction” isn’t merely a goal. It’s not a plan or a corporate initiative.

At Community Bank, customer satisfaction is the expectation. It’s the reason we exist. We don’t do anything unless we expect it will satisfy our customers, no matter what they’re trying to do that day. Whether they’re opening a checking account or getting a loan to start their own business, the guiding purpose behind every customer interaction is to do whatever we can to help them on their way.

We wouldn’t have it any other way. Nor would our customers. And we’re proud to say they’ve taken notice.

Earlier this year, Community Bank was ranked No. 2 in the Mid-Atlantic Region by JD Power in terms of Customer Satisfaction, as reported by The Buffalo News. This incredible honor is a direct result of staff members who are invested in their communities and care for customers like neighbors do.

While we’re thrilled with the recognition from JD Power, comments from real customers are even better.

“I just wanted to reach out to you to let you know how pleased we are to be working with Margaret. Margaret has been such a tremendous help in navigating the banking needs for my Mom. Margaret gets back to me immediately and always goes the extra mile to help in any way that she can.” – Palmyra, NY

"Nancy Butler McDowell is the best! We have done three mortgages with her in six years!" - Plattsburgh, NY

“Thank you to four employees who are especially helpful during each visit: David Sklar, Heather Lafayette, Jonathan Roddy and Mirezeta Baric. Each of them are very efficient and responsive to my needs. They are so friendly and knowledgeable of banking products and services, customer relations and problem-solving skills." – South Burlington, VT

"Selina helped us with our mortgage two years ago when we bought our first home. She made the experience a great one and was always so helpful and knowledgeable!" - Cooperstown, NY

“Marcie is an exceptional employee and more important, a wonderful human being. I can never find enough words to thank her for her compassion, kindness and understanding. She treated me like I was her mother—at least that is how I felt. Marcie helped me and spent all the time I needed. She went above and beyond her job to make sure I was happy when I left.” – Plattsburgh, NY

Thank you to all of our customers for giving us the opportunity to work for you. This recognition is because of you!


Better banking starts with trust—and we’re honored to be recognized for it.

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