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Mobile Banking System Maintenance & Security Updates

We are performing ongoing system maintenance to support important security enhancements and ensure a reliable mobile banking experience. Updated security features for Android and iOS are also underway and will further enhance the mobile sign‑in experience. Our goal is to reduce friction, minimize customer frustration, and deliver a smoother, more seamless experience as quickly as possible.

What’s Changing

As part of this maintenance, updates are being made to how customers securely access the CBNA Mobile Banking app.

These updates may include:

  • Improvements to mobile sign‑in security
  • Alignment with newer Android and Apple operating system requirements
  • Updates to how quick‑access sign‑in options are managed

What You May Notice

After updating the app or reopening it following maintenance, some customers may notice changes to the sign‑in experience.

Depending on your device and operating system:

  • You may be prompted to review or confirm a sign‑in method
  • You may see updated security screens before accessing your accounts
  • Some settings may need to be reconfirmed

These prompts are expected and help ensure your information remains protected.

What You Need to Do

Most customers can continue using mobile banking as usual.

If action is required:

  • The app will guide you through any necessary steps
  • On‑screen instructions will explain what to do

We recommend keeping your mobile app and device operating system up to date.

Why We’re Making These Updates

Mobile security standards continue to evolve. 

These updates help:

  • Protect against fraud and unauthorized access
  • Use the latest security features available on mobile devices
  • Maintain a consistent and reliable banking experience

Download our mobile app

View the Apple App Store
View the Google Play Store

Android app is supported on devices with Android OS 10 or later
iOS app is supported on devices with iOS 18.4 or later

This ensures that all users benefit from crucial security updates and ongoing enhancements, which provide users with a more seamless and modern experience. We encourage you to turn on automatic app updates, to be certain you always have the latest version downloaded. This simple action can help you stay current and secure without interruption.