What if the person I send money to with Zelle® never receives it?

If your recipient hasn't received their money, check your Zelle® Activity screen to confirm money was sent to the correct U.S. mobile number or email address.

If your recipient didn't receive the money because they didn't enroll with Zelle®, ask them to complete their enrollment. If the payment expired because your recipient did not enroll within 14 days, and money is returned to your account, you can send the money again.

If your recipient is already enrolled but didn't receive the money, and you have confirmed that you used the correct email address or U.S. mobile number to send them money, suggest to your recipient they contact their financial institution. For additional help, please call our Customer Care Center M-F 8am-6pm ET: 1-866-764-8638.

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Access Zelle® through Community Bank Online or Mobile Banking.

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You may also need:

• What happens if the contact information I enter for my Zelle® recipient is wrong?
• How long does it take for someone to get the money I send from Zelle®?
• Can I cancel a payment once it's been submitted via Zelle®?

Zelle® and the Zelle® related marks are wholly owned by Early Warning Services, LLC and are used herein under License.