What if I would like to request information or I notice an error on my mortgage or home equity account?
If you would like to request information or notice an error relating to the servicing of your account, please notify us in writing using the steps below.
Send your written request to:
- Community Bank
Attn: Loan Operations Department
Notice of Error/Information Request
PO Box 628
Olean, NY 14760-0628
Include the following information:
- Your name
- Mortgage or home equity account number
- Address
- The information you are requesting and/or the nature of your complaint
You may also call us toll-free at 866-764-8638.
As a National bank, Community Bank is not required to, nor are we registered as a mortgage servicer with the NYS Department of Financial Services. Complaints may be filed, and further information about Community Bank may be obtained by contacting the NYS Department of Financial Services Consumer Assistance Unit at 800-342-3736 or by visiting the Department’s website at www.dfs.nys.gov.
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View, download, and print account statements online.
eStatements are electronic copies of your account statements that you can view, save, and print through Online Banking. It's convenient, secure, and eco-friendly.