What if I would like to request information or I notice an error on my mortgage or home equity account?
To notify us of an error or to request information about your mortgage loan, write to us at:
Community Bank
Attn: Notice of Error/Request for Information
PO Box 628
Olean, NY 14760-0628
In your letter, tell us your name, your mortgage loan account number and details about the error you believe has occurred or the information you are requesting. You must use the above address to assert an error or to request information and preserve your rights under the Real Estate Settlement Procedures Act (RESPA).
As a National bank, Community Bank is not required to, nor are we registered as a mortgage servicer with the NYS Department of Financial Services. Complaints may be filed, and further information about Community Bank may be obtained by contacting the NYS Department of Financial Services Consumer Assistance Unit at 800-342-3736 or by visiting the Department’s website at www.dfs.nys.gov.
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