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ClickSWITCH

Change your direct deposits, automatic and recurring payments to a new or existing account in minutes. With our automated direct deposit switching, you can be sure you’re getting paid how you want, when you want, where you want. No more waiting on employers or paper forms. We can take care of everything.

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Relax, switching is easy.

With ClickSWITCH, you get:

  • A quick, digital process. No more filling out employers’ forms.
  • An easy way to consolidate your finances
  • Get your deposits where you want them
  • Closure of old accounts
  • Avoid inactive accounts and the fees they charge

To learn more about how to enroll in ClickSWITCH, call or visit your local branch.

ClickSWITCH is an automated account switching solution that makes it easy for you to quickly and securely switch your recurring direct deposits and automatic payments from your previous financial institution account to your new Community Bank, N.A. account.

ClickSWITCH removes the hassle of contacting all of your billers and depositors to inform them of your new account information. You input your payment and direct deposit information to our secure ClickSWITCH system, submit the switch and we’ll do the rest. You can monitor the progress of your switches by clicking on the “View Existing Switches” on the home screen of your Dashboard.

Yes. ClickSWITCH uses the latest in online encryption protection to gather and store your switch information. Additionally, ClickSWITCH adheres to the highest industry standards with regard to the security of your personal information.

Please contact the Community Bank Customer Care Center, 1-866-764-8638.

You’ll need to gather all of your automatic payment and direct deposit information to get your switches started. A previous statement is a great source of information for the automatic payments and direct deposits tied to an account.

Submitting a switch typically takes less than 90 seconds.

Switches are processed and sent out within 24 hours of the switch being submitted.

Once a company receives the form, direct deposit switches typically take 1 to 2 pay cycles. Social Security and Federal payments typically take only 10 business days. Since the timeframe for automatic and reoccurring payments depends on the company receiving the switch request, it’s always a good idea to review your switch status page for the most current information regarding each switch and to continue monitoring your accounts. Timing for each switch can vary depending on the type of payment or deposit, the biller or depositor and the method needed to switch the payment or deposit.

If a field has an asterisk on the right, this information is required in order for the switch to be submitted. If you are in the middle of a switch, you can click “Save and Continue Later”. It will save as an “Information Needed” status and you can either log back in later when you have the required information or contact the financial institution for help.

Monitoring your switch status is an important part of moving your account. It is advisable to keep enough money in your old account to cover each payment until the switch status for that payment has changed to “Completed,” or you’ve confirmed with your billers that your payment account information is updated in their systems.

We recommend keeping enough money in your old account to cover each payment until the switch status is “Completed.” This is especially important for any payments that might be due during the 14 days after you initiate a switch.

Since bill payments are not automatically recurring, you’re not able to use ClickSWITCH for them. Community Bank N.A. does have an easy to use bill payment service available through Digital and Mobile Banking.

No. ClickSWITCH can only be used to switch a direct deposit from another financial institution to a deposit account at CBNA.

Please contact the Community Bank Customer Care Center, 1-866-764-8638.

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