Online Banking Help & Support | NY, PA, VT & MA

You can use online banking to:

Organize your finances with customizable dashboards
Review transactions and balances for checking, savings, loans and lines of credit
Deposit checks
Create alerts about bill due dates and account balances
Transfer funds between deposit accounts
Access statements and tax documents
Make loan payments
Pay bills online for free
Access Budget Tools, a free financial management tool
Create alerts and notifications for transactions and set spending limits

Click here for the tools and services you need

EXPLORE ONLINE BANKING

How To Use Online Banking

We've answered the most frequently asked questions and created simulator demos to help you explore online banking. Click the links below to learn more about a specific feature. Be sure to click “start demo” once you’re ready to begin.

The tools you need, where you need them.

Your banking experience should be built around you. And at Community Bank, we do exactly that. Find out what services are available and where—whether in branch, online or through our mobile app.

Accounts, payments and loans

	Mobile App	Online Banking	ATM	Branch/Drive-In	Customer Care Center
Check your balance	Yes	Yes	Yes	Yes	Yes
View transaction history	Yes	Yes	No	No	No
Make a deposit	Check only	No	Yes	Yes	No
Set account alerts	Yes	Yes	No	No	No
Get cash	No	No	Yes	Yes	No
Internal transfers	Yes	Yes	No	Yes	No
External transfers	Yes	Yes	No	No	No
Open a new account	Yes	Yes	No	Yes	No
Apply for a loan	Yes	Yes	No	Yes	No
Stop check payment	Yes	Yes	No	Yes	No
eStatements and notices	Yes	Yes	No	No	No
Update personal information	Yes	Yes	No	Yes	Limited
Pay a person	Yes	Yes	No	No	No
Make a loan payment	Yes	Yes	No	Yes	No
Account closing	No	No	No	Yes	No
Request a fee refund	No	No	No	Yes	No

Debit card services

	Mobile App	Online Banking	ATM	Branch/Drive-In	Customer Care Center
Activate Card	Yes	Yes	Yes	Yes	Yes
Report a card lost/stolen	Yes	Yes	No	Yes	Yes
Turn card on/off	Yes	Yes	No	Yes	Yes
Card alerts	Yes	Yes	No	No	No
Order a debit card	Yes	Yes	No	Yes	Yes
Get an instant-issue debit card	No	No	No	Yes (some branches)	No

Financial services and tools

	Mobile App	Online Banking	ATM	Branch/Drive-In	Customer Care Center
Pay bills	Yes	Yes	No	No	No
Travel notices	Yes	Yes	No	Yes	Yes
Report fraud	Yes	Yes	No	Yes	Yes
Schedule appointments	Yes	Yes	No	Yes	No
Budgeting	Yes	Yes	No	No	No
Talk to a banker	Yes	Yes	No	Yes	Yes
Safe deposit boxes	No	No	No	Yes (some branches)	No
Notary/signature guarantee	No	No	No	Yes	No
Change or coin orders	No	No	No	Yes	No
Reorder checks	Yes	Yes	No	Yes	No
Purchase a cashier's check or money order	No	No	No	Yes	No

Frequently Asked Questions

With online banking, you can conveniently check account balances and activity, pay your bills, view payments, make transfers or message our support staff with questions.

Community Bank offers online banking for free. However, please check with your ISP for any additional charges you may incur.

You can reset your account by visiting our online banking portal and clicking the “Forgot?” button. You will need to provide your social security, EIN or ITIN number, along with your bank account’s number. (Hint: Your account number can be found on your paper check.) If you do not know your account number, please contact us for assistance at 866-764-8638 Mon-Fri from 8am-6pm.

You can update your online banking profile information at any time. Log in to your online banking dashboard and click on your profile name in the bottom-left corner of the screen. Select “Settings” and select the “Profile” tab. You can edit your preferred name, email address and contact number.

You can access eStatements and other important documents at any time. Log into your online banking and click on the account. On the next screen, click Documents. From the Documents menu you can enroll in and access your documents.

You will receive an email notification from Community Bank when your statement is ready for viewing. It’s important that you always keep your email address on file updated.

Making account transfers is easy with online banking. Log in to your online banking account and click “Transfers” located in the left-hand navigation. From this dashboard, click “Make a Transfer” located in the right-hand module. Select the account you want to make a transfer “From,” then select the bank account you want to transfer money “To.” Input the amount you want to transfer and click “Submit.” (Hint: You can set the date and frequency of transfers.) Please note that you may be subject to daily transfer limits and any transfers completed after 4pm may be processed the next business day.

If you have an iPhone or Android mobile device, you can download the Community Bank mobile banking app. If you’ve already enrolled in online banking, simply use the same online credentials to access the app. If you’ve not yet enrolled, click “First time user? Enroll now” and follow the prompts. (Hint: The same credentials are used to access mobile banking and online banking.)

We support the most recent version and one previous version of Internet Explorer (IE), Firefox, Safari and Google Chrome. For more information, read our Website Accessibility Statement.

Budget Tools is a free financial management tool that brings all of your accounts—even those from other financial institutions—into one place for you to easily view and manage. It lets you track and categorize purchases, notice spending habits, create budgets, and see at a glance how much money you have in your accounts to pay bills and other regular expenses. Watch the overview video to learn more.

Budget Tools makes it all easier than ever. Just another example of how we’re working together to make your life better. Log in to your online banking account to get started today.

Yes, you have control and protection over your accounts—whether you're looking to stop certain types of transactions, set spending limits or just want to be notified of card activity, using our Card Management feature gives you the certainty and security you need.