What is two-factor authentication (2FA)?
Two-Factor Authentication ("2FA"), sometimes referred to as "Two-Step Verification," is a secure process of identifying that a customer's login is valid by using two forms of verification such as a code delivered by text message after entering your username and password.
To implement 2FA, you will need to enroll an email address then enter a phone number (mobile or landline). Once this information is entered, you’ll choose one of three options to receive a one-time verification code:
- Text message to the mobile phone entered
- Automated phone call to phone number entered
- Authenticator App (download the Authy app here). OR https://authy.com/download
After entering the verification code, if you are logging in from a secure computer, you will have the option to select “Don’t ask for code again on this computer.” This allows you to avoid having to enter a verification code during each login. This option should never be selected on a shared or public computer.
While the Two-Step Verification code works the same for both the web browser and CBNA Mobile App, there are small differences in the way your access will be authenticated with subsequent sign-ins. With the web browser, you may choose to save a trusted device by checking the box next to “Don’t ask for codes again on this computer”, which bypasses the Two-Step Verification with subsequent logins. The CBNA Mobile App will let you configure an app passcode and you may also choose to use the device’s biometric feature, such as a fingerprint or face recognition, if available. If you try to sign in using an unrecognized device or browser, you will be required to go through the Two-Step Verification to access your account.
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