How does the phone call verification process work?
If you select to receive a phone call to either your cell phone or landline, you will be prompted to enter a single specific digit, as directed, before the verification code is provided.
If you do not answer the phone call, please note that a second call will not be made automatically and the system will not leave codes on voicemail. Therefore, if you do not answer the authentication phone call, you will need to select the option to have the code re-sent.
NOTE: The “from” phone number may be listed as coming from anywhere in the US. If the phone does not ring and shows a missed call that you suspect to be the verification phone call, check phone settings for Blocked or Silenced Unknown Callers. You may need to disable this feature until the verification process is complete.
Community Bank is dedicated to your security.
Safeguarding your account information from current cyber threats is one of our top priorities.
You may also need: