How do I place a stop payment on an Online Bill Payment?
If the payment was remitted to the Payee by check, you may place a stop payment on the check if it has not cleared your account. You will need to obtain the check number (you can find the check number in payment details) and then you may request a stop payment through Online Banking by selecting Stop Payments for the account on which the check was drawn. Then complete and submit the stop payment form. If the payment was remitted to the Payee electronically, you may not stop the payment. You will need to contact the Payee for a refund of the payment. Note: Normal stop payment fees apply to stop payment requests.
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