How do I order a replacement Greenlight debit card?
Greenlight has made it easy for you to order a replacement card right from your app. If your child’s card has been damaged, lost or stolen:
- Navigate to your child’s dashboard.
- Tap on “Manage Card” to open their card management page.
- Select “Replace card” from the list of options.
- Select the reason for needing a replacement card and follow the prompts to complete your replacement.
- If the reason selected is Lost or Stolen, your current card will be automatically turned off and unusable once you complete your order for a replacement card. Greenlight does this to prevent someone else from using your lost or stolen card.
- If the reason selected is Damaged, your current card will stay active unless you toggle it off manually.
Please note: When a card is replaced, the replacement card will have a completely new 16 digit number, CVV, and the expiration date than the previous card. The 16 digit number, CVV, and expiration date are updated to prevent any unauthorized transactions on the lost or stolen card.
After completing registration or requesting a replacement card, your debit card will arrive within 7-10 business days. If you would like to expedite your shipping for your card to arrive within 2-3 business days, you can call the Greenlight customer service team at 888-483-2645 within 12 hours of signing up and request to have your shipping expedited for a one-time fee of $24.99.
Reminder: Your child’s first replacement card is covered by Greenlight, but any additional replacement cards will cost $3.50 per card.
Related Questions
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