How do I delete or stop a bill payment?

Follow the steps to delete or stop a payment in enhanced Bill Pay using Online Banking:

1. Log in to Online Banking and click on Payments link on left hand side.
2. On right hand side click on Enhanced Bill Pay
3. On Payments page below the list of Payees you will see a button called View pending transactions.
4. Click View Pending transactions
5. Select the payment you want to delete
6. Click the three dots (…) next to the name of the payee.
7. You will be able to see current payment details
8. Click on Edit
9. Select the option “I would like to stop this payment”
10.  Click on Submit to stop this payment

Or you may follow these steps to delete or stop a payment in Bill Pay using Online Banking

1. Log in to Online Banking and click on Payments link on left hand side.
2. On left hand side click History under Payments
3. Scroll down the list to find the payment you want to edit
4. Click on the name of the payee you want to edit the payment for.
5. Click on Edit
6. Then on top right hand side click the to delete the payment
7. System will prompt a message to confirm you want to stop the payment
8. Click “Yes” and payment will be stopped

Follow the steps to delete or stop a payment using Mobile Banking

1. Login to Mobile Banking
2. Click on hamburger menu
3. Click on Payments
4. Click on Activity
5. Scroll down the list to find the payment
6. Click on the name of the payee you want to delete or stop the payment for.
7. Click on Delete option
8. System will prompt a message to confirm you want to delete the payment
9. Click “Delete” and payment will be deleted 

Simplify your bill payment routine.

Schedule one-time and recurring payments to people and companies using Bill Pay. It's simple, secure, and all done online–no stamps or trips to the post office required!

Learn More Log in to Online Banking to Get Started

You may also need:

• Which bills can't I pay with Bill Pay?
• How many payees may I have set up in Bill Pay?