How do I cancel my request for money for Zelle®?

You can only cancel a request if the recipient hasn't yet enrolled with Zelle®.

From Online Banking:

Log in to Online Banking
On the dashboard click on Send money with Zelle
Click Request under Activity
Under Pending you will see all your pending requests
Select the request you want cancel
You will be able to see the details of your request like the name of the recipient, amount you’re requesting, token of the recipient, date you sent the request, any memo notes, expiration date for the request and Transaction ID for the request. Click Cancel request
System will display a message to make sure you want to cancel this request. Click Cancel request
Your request is cancelled and it will be listed under History (Completed)

From the Mobile App:

On the dashboard click on Send money with Zelle
Click Requests under Activity
Under Pending you will see all your pending requests
Select the request you want cancel
You will be able to see the details of your request like the name of the recipient, amount you’re requesting, token of the recipient, date you sent the request, any memo notes, expiration date for the request and Transaction ID for the request. Click Cancel request
System will display a message to make sure you want to cancel this request. Click Cancel request
Your request is cancelled and it will be listed under History (Completed)

Send and receive money from people you trust.

Access Zelle® through Community Bank Online or Mobile Banking.

Already an Online Banking user? Log in here.

You may also need:

Zelle® and the Zelle® related marks are wholly owned by Early Warning Services, LLC and are used herein under License.