Can I cancel a payment once it's been submitted via Zelle®?

You can only cancel a payment if the person you sent money to hasn’t yet enrolled with Zelle®. To check whether the payment is still pending because the recipient hasn’t yet enrolled, you can go to your Activity then under Payments you will see the payment listed as Pending. Click on the payment and then you can click on Cancel Request to cancel this payment.

If the person you sent money to has already enrolled with Zelle®, the money is sent directly to their bank account and cannot be canceled. This is why it’s important to only send money to people you know and trust, and always ensure you’ve used the correct email address or U.S. mobile number when sending money.

Send and receive money from people you trust.

Access Zelle® through Community Bank Online or Mobile Banking.

Learn More About Zelle® Enroll in Online Banking Download our Mobile App

Already an Online Banking user? Log in here.

You may also need:

• What if I want to send money to someone whose bank doesn’t offer Zelle®?
• What types of payments can I send using Zelle®?
• I’m unsure about using Zelle® to pay someone I don’t know. What should I do?

Zelle® and the Zelle® related marks are wholly owned by Early Warning Services, LLC and are used herein under License.