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At Community Bank System, Inc. (CBSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 230 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer wealth management, investment management, insurance and risk management, and benefit plan administration.

Just as our employees are committed to helping our customers manage their finances, we’re committed to our employees. After all, they make it happen for our customers every day.

To ensure our people can enjoy long and successful careers here at CBSI, we offer competitive compensation, good benefits, and professional development and advancement opportunities. As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities.

If you take pride in doing your best and would enjoy working for a community-minded organization like CBSI, please take a look at the job opportunities currently available across our organization.

Our “Work Happy” Mission:

To understand what it means to Work Happy, you have to understand what it means to Bank Happy. To us, Bank Happy means providing the highest level of customer service in everything we do. It’s a smile and a friendly hello when you walk through our door. It’s local decision makers who understand your goals and know how to get you what you need. Work Happy is in line with our Bank Happy philosophy. At CBSI, we are committed to providing the highest level of employee support, whether through our benefits, our professional development or our challenging but rewarding professional experiences. Your fellow team members will greet you with not only a smile, but open arms and a dedication to helping you succeed. We understand your professional goals, and together, we will get there. We believe engaging and empowering our employees is key to our success and our Work Happy mission.

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Work Happy

Join our team. View our available opportunities. We may be just what you’ve been searching for.

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Values and Culture

Working here means working with some remarkably friendly people. We smile—a lot. And we hang our proverbial hats on superior customer service. No one here has to be told to be nice or to go the extra mile. That’s just who we are and what we do. If this kind of workplace sounds like a good fit for you, we’d love to meet you.

Our Core Values
  • Strong work ethic. We do our best and go above and beyond to assist customers and colleagues.
  • Integrity. We’re honest in all of our actions.
  • Respect. We recognize by our behavior the inherent worth and dignity of everyone we work with.
  • Responsibility. We’re accountable for our job performance.
  • Transparency. Without compromising confidentiality, we’re open and direct.
  • Humility. We acknowledge we can always do better, grow and improve.
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Employee Benefits

Our greatest asset is our people, and their well-being is very important to us. We are proud to offer a comprehensive benefits package to our employees.

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Community Involvement

Learn more about our commitment to community.

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Impacting Positive Change at Every Turn

This December, our own Jamie Ashley was recognized for her ability to consistently make change for the better over that time as she was named a member of the Northern New York Business Magazine’s 20 …

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