Free Online Banking & Bill Pay

If you’re currently signed up for Steuben Trust Company online banking, you’ll continue to enjoy free online banking at Community Bank. The letter you received in the mail includes important information about times during the merger when these services will be temporarily unavailable. We encourage you to print your transaction history before the merger.

You can use online banking to:
  • Organize your finances with customizable dashboards
  • Review transactions and balances for checking, savings, loans and lines of credit
  • Deposit checks
  • Create alerts about bill due dates and account balances
  • Transfer funds between deposit accounts
  • Access statements and tax documents
  • Make loan payments
  • Pay bills online for free
  • Access Budget Tools, a free financial management tool

EXPLORE ONLINE BANKING

How To Use Online Banking

We've answered the most frequently asked questions and created simulator demos to help you explore online banking. Click the links below to learn more about a specific feature. Be sure to click “start demo” once you’re ready to begin.

Frequently Asked Questions

If you currently have bill pay, we’ll convert your merchants and scheduled payments. Please see the letter that was mailed to you for additional information.

Online bill pay is FREE at Community Bank. You’ll receive a letter prior to the merger with complete details on the conversion of your online banking and bill pay.

Please note: After the merger, the cutoff time for same-day bill payments will be 3pm. We encourage you to print out your list of merchants and scheduled payments prior to the merger. Be sure to review the information the first time you log in after the conversion.

If you use Quicken or Quickbooks, you'll need to download your transactions to your software prior to the merger. Visit cbna.com near the merger date for additional instructions.

Our customer service is available to assist you after the merger. Simply call 1-866-764-8638. Please see the letter that was mailed to you for customer service hours.

With online banking, you can conveniently check account balances and activity, pay your bills, view payments, make transfers or message our support staff with questions.

Community Bank offers online banking for free. However, please check with your ISP for any additional charges you may incur.

You can reset your account by visiting our online banking portal and clicking the “Forgot?” button. You will need to provide your social security, EIN or ITIN number, along with your bank account’s number. (Hint: Your account number can be found on your paper check.) If you do not know your account number, please contact us for assistance at 1-866-764-8638 Monday-Friday from 8am to 6pm.

You can update your online banking profile information at any time. Log into your online banking dashboard and click on your profile name in the bottom-left corner of the screen. Select “Settings” and select the “Profile” tab. You can edit your preferred name, email address and contact number.

You can access eStatements and other important documents at any time. Log into your online banking and click the “Accounts” button located in the left-hand navigation. From here, click the “Documents” button. From this dashboard, you can enroll in and access eStatements and other important documentation.

You will receive an email notification from Community Bank when your statement is ready for viewing. It’s important that you always keep your email address on file updated.

Making account transfers is easy with online banking. Log into your online banking account and click “Transfers” located in the left-hand navigation. From this dashboard, click “Make a Transfer” located in the right-hand module. Select the account you want to make a transfer “From,” then select the bank account you want to transfer money “To.” Input the amount you want to transfer and click “Submit.” (Hint: You can set the date and frequency of transfers.) Please note that you may be subject to daily transfer limits and any transfers completed after 4pm may be processed the next business day.

If you have an iPhone or Android mobile device, you can download the Community Bank mobile banking app. If you’ve already enrolled in online banking, simply use the same online credentials to access the app. If you’ve not yet enrolled, click “First time user? Enroll now” and follow the prompts. (Hint: The same credentials are used to access mobile banking and online banking.)

We support the most recent version and one previous version of Internet Explorer (IE), Firefox, Safari and Google Chrome. For more information, read our Website Accessibility Statement.

Budget Tools is a free financial management tool that brings all of your accounts—even those from other financial institutions—into one place for you to easily view and manage. It lets you track and categorize purchases, notice spending habits, create budgets, and see at a glance how much money you have in your accounts to pay bills and other regular expenses. Watch the overview video to learn more.

Budget Tools makes it all easier than ever. Just another example of how we’re working together to make your life better. Log into your online banking account to get started today.

CBNA branch lobbies begin to reopen. Learn more about our Coronavirus protocols. CBNA branch lobbies begin to reopen. Learn more about our Coronavirus protocols. read more
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