Loans & Lines of Credit

You’ll be happy to know that not much is changing with your loan(s), which will transfer automatically to Community Bank. You don’t need to do a thing. Please see additional information in the Disclosure Booklet that was mailed to you. Unless otherwise notified, your account number will remain the same. If you have credit life or disability coverage for your loan, it will remain unchanged.

Making Payments

Automatic Payments
If your payments are made automatically from a checking or savings account, this service will continue uninterrupted. If you make your payments by mail, please mail them to the following address after the merger:

Community Bank
PO Box 628
Olean, NY 14760

Statements & Coupons
If you receive statements, you will continue to receive them following the merger. If you have a Steuben Trust Company coupon book, please see the personal loans section of our common questions.

Online Banking
You can use Community Bank Online Banking to make one-time or recurring loan payments from your checking or savings account. Simply visit cbna​.com.

Mortgages

If you have a mortgage, it will convert to Community Bank. Please see the Disclosure Booklet that was mailed to you for additional information.

Home Equity Loans & Lines of Credit

Your home equity loan or line of credit will convert to Community Bank with no change in terms. If you have a home equity line of credit, you will receive new checks that can be used after the merger.

Credit Card

If you have a Steuben Trust Company credit card, you can continue to use your card.

Questions?

If you have questions about any Community Bank credit account, please call, stop by your local branch or visit cbna​.com.

CBNA branch lobbies begin to reopen. Learn more about our Coronavirus protocols. CBNA branch lobbies begin to reopen. Learn more about our Coronavirus protocols. read more
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