Questions about ...
There will be no change to your normal branch hours. Please see the Welcome Booklet mailed to you for early closings during the conversion weekend.
Your account number(s) will remain the same, unless you are otherwise notified.
You can continue to use your existing supply of checks until you're ready to re-order. If you do not order your checks through our check provider (Deluxe) and order your checks after the merger, you will need to provide your check vendor with our routing and transit number: 021307559.
Personal Online Banking and Bill Pay services are FREE with all Community Bank checking accounts. You will receive a separate communication about these services and login instructions.
Mobile Banking and Mobile Deposit are FREE with every Community Bank account. If you'd like to use Mobile Banking, simply download our mobile app for iPhone or Android smartphones anytime after the merger.
If you’d like to use Community Bank’s Telephone Banking, simply call 1-800-991-4280 anytime after the merger. You’ll be asked to enter the last four digits of your Social Security number and your account number as identification, and then you’ll select a secure PIN.
Please see the product sections of the booklet that was mailed to you for details on your statement(s). Steuben Trust Company will mail a final printed statement for all accounts through the merger date. Please note: If you are enrolled in Steuben Trust Company eStatements, your past eStatements will not be converted, and you are encouraged to download and save your most recent statement(s) just prior to conversion weekend. At the first Online Banking login, Primary account holders will need to re-enroll for eStatements, which are available free through Community Bank Online Banking.
You will receive a new debit card and personal identification number (PIN) in separate mailings prior to the merger. You can activate your card via Telephone Banking, Online Banking, Mobile Banking or with a PIN based transaction. You can change your PIN when you activate your new card at any Community Bank ATM or through Telephone Banking after the merger. If you are currently enrolled in the SNAP Savings program, that feature will be discontinued.
The Community Bank availability of funds policy may differ from Steuben Trust Company. Please see the Disclosure Booklet that was mailed to you for details.
If your payroll, government or other check is deposited directly into your account, this service should automatically continue without interruption.
All automatic payments currently set up to process should continue without interruption unless you are otherwise notified. If you’d like to establish new automatic transfers after the merger, be sure to provide our routing and transit number: 021307559. If you have payments scheduled with your debit card, please be sure to contact the vendor to provide your new debit card number. If you have external transfers through Online Banking, they can be reestablished after the merger.
If you currently have an overdraft sweep or overdraft line of credit that protects your checking account from overdrafts, it will be automatically converted and should continue uninterrupted. If you have an overdraft line of credit, your overdraft activity will be provided on a separate statement and will no longer be combined with your checking account statement. Please see the Disclosure Booklet that was mailed to you for more information.
Community Bank offers Automated and Non-Automated Overdraft Protection Programs to our customers. These programs differ from those offered by Steuben Trust Company. Please see pages 16-23 of the Disclosure Booklet that was mailed to you for more information.
If you have a Steuben Trust Company coupon book for making your installment loan payments, you can continue to use your book to make payments. If you have a mortgage or home equity loan, you will receive a new book after the merger. Please continue to use your existing book to make payments until you receive the new one. Home equity line of credit and personal line of credit accounts will continue to receive monthly statements.
Your deposits will continue to be FDIC insured up to the maximum amount allowed by law. If you currently have deposits that have the same ownership title(s) at both Steuben Trust Company and Community Bank, your deposits will continue to be insured separately for a period of six months after the merger. After that, those deposit amounts will be combined to determine the amount of your FDIC coverage.
CDs that mature during the six-month grace period immediately following the merger and are renewed for the same dollar amount (either with or without accrued interest added to the principal amount) and for the same term as the original deposit, will be separately insured until the first maturity date after the expiration of the six-month grace period. CDs that mature during the six-month grace period and are renewed on any other basis, or are not renewed and become savings or checking deposits, will be separately insured only until the end of the six-month grace period. CDs that mature after the end of the six-month grace period will be separately insured until the earliest maturity date of the CD.
If you have a safe deposit box, your box will remain at its current location, unless you are otherwise notified.
Outgoing wire transfers can be initiated by visiting your local Community Bank branch.
If you are a Steuben Trust Company Wealth Management, Trust or Insurance Services client, you will receive a separate communication.