If you currently have BillPay, we’ll convert your merchants and scheduled payments. Please see the letter that was mailed to you for additional information. We encourage you to print out your list of merchants and scheduled payments prior to the merger. Be sure to review the information the first time you log in after the conversion.
Please note: After the merger, the cutoff time for same-day bill payments will be 3pm.
If you don’t currently use online banking services, we’ll be happy to help you sign up quickly and easily for free online banking and bill pay with Community Bank, N.A. after the merger.
If you have Kinderhook Bank eCorp Online Banking, your account may convert to our business online account. This full-service cash management solution is a powerful yet flexible way to meet your needs now and grow with your business in the future. If your online services will be converted to business online, you’ll receive a letter prior to the conversion with full details on these services. Changes may apply for business online and business bill pay. Contact the Community Bank, N.A. Electronic Banking Help Desk for more details.
If you use Quicken or Quickbooks, you’ll need to download your transactions to your software prior to the merger. Visit cbna.com near the merger date for additional instructions.
Our Electronic Banking Help Desk is available to assist you after the merger. Simply call 1-866-764-8638. Please see the letter that was mailed to you for help desk hours.
After the merger, please follow these steps the first time you log into Community Bank, N.A. online banking:
User ID (Figure 1): Visit cbna.com and enter your existing Kinderhook Bank user name or Access ID in the login box, then click “GO.”
Password (Figure 2): Enter the last four digits of your Tax ID or Social Security number as your temporary password for your initial login.
Change your user name and/or password (Figure 3): Once you log in, you’ll have the option to change your user name or Access ID and you’ll be prompted to change your password. Be sure to enter the last four digits of your Tax ID or Social Security number as your “current password,” then follow the prompts to complete your enrollment.
You will receive a separate mailing with reminder login instructions and additional information prior to the merger.