If your card is lost or stolen, contact your local branch or call 1-888-297-3416 24 hours a day, 7 days a week.
If your card is not working, please contact your local branch or our Help Desk at 1-866-764-8638.
Yes, anytime you travel, please let your local branch know or contact Digital Banking at 1-866-764-8638. Our fraud protection is based on "unusual" activity. Therefore, purchases in other states may flag your account for fraud. If we are unaware that you are traveling and cannot get in contact with you using the contact information on file, we may put a temporary block on your card.
When traveling overseas, there is a 1% international service fee.
The exchange rate for international debit card purchases is set by Visa® International. This rate of exchange is either the wholesale market rate or a government-mandated rate on the day before the date the transaction is processed. We suggest that customers visit www.visa.com and search for "Foreign Currency Exchange Rates." Visa® provides a currency conversion calculator that will give the customer an indication of the rate they may expect to receive.
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Contact your local branch or our Help Desk during business hours at 1-866-764-8638. To cancel the card and stop further charges immediately, call the Hot Card Desk at 1-866-546-8273.
Contact your local branch or our Help Desk at 1-866-764-8638.
You may activate your debit card at any ATM or point of sale using your PIN or by using Online Banking or Telephone Banking.
Yes, you may contact your local branch and they can have a new PIN sent to you, which takes 5-7 business days to receive. You may also call Telephone Banking at 1-800-991-4280 and selection option 4, then option 3. Please be prepared with your debit card and the last 4 digits of your tax ID number.
You may withdraw up to $500 daily at any ATM.
Consumer debit cards have a purchase limit of $2,500 per day. Business debit cards have a purchase limit of $5,000 per day.
Yes, if a transaction triggers multiple rules within the Fraud Center and Digital Banking systems, you will most likely receive a call and a text message. Community Bank will never ask you to provide your account number, PIN or social security number. If you are suspicious about a phone call, text or email message, please call the toll-free number on the back of your debit card. Do not reply to a text message that asks for personal or account information.
Absolutely. This service does not impact consumer protections under Regulation E.
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