Getty Images 1176846967

We're here when you need us.

We are pleased to announce that the majority of our branch lobbies are open. While there may be an occasion where a lobby or branch is not open, please know that the health and safety of our customers and employees remains our top priority. For the most up to date information, please check our locations page. 

We appreciate your continued support and understanding as we navigate this process. Together, we can all do our part to help protect our local communities. We look forward to seeing you at one of our branches very soon.

For promotions in your area,
select your nearest CBNA location.
Community Bank Branch Safety Guidelines
Face Masks

Face masks/coverings are required while in the branch. If you are not wearing a mask, please use our drive-up. To find a nearby branch with a drive-up, please visit

Social Distancing

To comply with social distancing guidelines, the number of customers in a branch at any time is limited based on the branch’s capacity. All customers in the branch must stand at least 6 feet apart at all times.

Special Accommodations

The first hour of each business day is dedicated to serving high-risk individuals and those 60 years of age or older.

Saturday Hours

Until further notice, most branch locations will not have Saturday lobby hours, but those with a drive-up will remain open.

Not feeling well?

If you are feeling ill or have a respiratory illness, please do not enter the branch.

Animal Restrictions

No animals or pets are allowed in the branch, with the exception of service animals.


Branches will regularly sanitize high-traffic, high-touch areas such as counters, doorknobs and ATMs. Hand sanitizer will be made available in branch lobbies for customer use.

Branch Operating Hours

Based on the current Centers for Disease Control (CDC) recommendations, you will notice new safety protocols have been implemented. At times some Community Bank branches may be temporarily closed. Before visiting us, be sure to check the hours and availability of your nearest bank branch here:

Employee education and policies

We are continuously communicating and educating our employees on ways to prevent the spread of coronavirus / COVID-19 and are establishing protocols and policies that help us effectively respond to virus-related scenarios.

When you need a hand, we’ll be there.

That’s the promise Community Bank was founded upon—and it’s a promise we intend to keep.

We're in this together.

Frequently Asked Questions

We have a few options available to you:

  1. For your standard payment to any merchant, individual or other financial institution, we offer online Bill Pay. Bill Pay allows you to add payees and issue payments to them. Payments can go electronically or be sent as a check in the mail, based on the payment address you provide. All payments must be inside the United States.
  2. To pay a loan with us from a deposit account that is also at Community Bank, you can use Internal Fund Transfer. This feature allows same-day transfer of funds between any accounts on your online profile, as long as they are done on a business day before 7pm.
  3. To pay a loan with us using an account at another bank, or to transfer funds from a deposit account with Community Bank to a deposit account at another bank, you can use our Bank to Bank feature. The external account must be at a bank in the United States.
  4. We also offer Person to Person and email payments.
  1. To sign up, first log into your Online Banking account and click the "eStatement" tab at the top.
  2. You can enroll all eligible accounts, or choose the specific accounts to enroll by clicking the "Details" link. If you choose to click on "Details," you'll note that by default all document types are selected for all accounts. If you do not wish to receive all notices or statements electronically, please select your preferences using the checkboxes by the corresponding documents.
  3. Review the email address shown. If it's not correct, please update it in the space provided.
  4. For your protection, enter a security phrase.
  5. Enter your enrollment pass code. You can obtain a pass code by clicking "Click here" next to the passcode box.
  6. Agree to the terms and click "Enroll Now."
  7. You'll receive an email confirmation of your enrollment. You'll also receive email notification when your eStatements are available to you with your first checking account statement occurring within the next 30 days and your savings account statement within the next 180 days.
  8. Current Customers video: How to sign up for eStatements; New Customers video: How to sign up for Online Banking and eStatements
  1. Contact our Customer Care Center at 1-866-764-8638, Mon-Fri from 8am-6pm.
  2. You can unlock your account through online banking using the "unlock your account" feature, if you have previously set up that option

You can log into your Online Banking and add mobile banking by clicking on the Options tab. You can also enroll from our iPhone or Android app.

You must be enrolled in Online Banking and have downloaded the Community Bank mobile app on your phone. Then you can enable Mobile Deposit from within the app. If needed, you can also go into your local branch or call our Customer Care Center at 1-866-764-8638 Monday through Friday from 8am–6pm.

Call our Customer Care Center at 1-866-764-8638 Monday through Friday from 8am–6pm.

We anticipate payments to start 3/17. Direct-deposit payments will arrive quickest, while checks by mail will take longer. For more information or to check the status of your payment we recommend that you visit the IRS website.

Please know that Community Bank will never contact you to provide or verify your personal account information such as full social security or account numbers, online banking account username or password.

Please find more information about the Small Business Association's Paycheck Protection Program (PPP) here.

Visit the CDC for the latest information on health & safety guidelines. arrow_link
Financial Relief Options
Personal Loan

With low rates, simple payment options, an easy application process and approvals made right at your branch, a personal loan can help provide relief in tough times.

Borrower Assistance

We are committed to helping you during this uncertain time. We know that your day-to-day may be impacted by the current events, and we may be able to offer financial relief options for your existing Community Bank accounts. Please don't hesitate to reach out to us—we are here to help.

Support through the C.A.R.E.S. Act

The Coronavirus Aid, Relief, and Economic Security Act is a $2 trillion relief package including rebates for individuals, small business loans, increased unemployment benefits and a variety of tax breaks. Community Bank is no longer accepting PPP applications at this time. Reach out to your local banker with any questions.

NYS Insurance Payments

If you live in the state of New York, you may be eligible for extended grace periods and other rights under your life insurance policy or annuity contract if you can demonstrate financial hardship as a result of the coronavirus (“COVID‑19”). These grace periods and rights are currently in effect but are temporary, though they may be extended further. Reach out to your policy representative to learn more.

Getty 1194611585 RT 1200x900 blog

What Are Phishing and Skimming? Find Out Before Using Your Card

Follow these tips to understand the danger of these security threats, lower your risk of being impacted and keep your sensitive information secure.

X Reasons 1200x900

6 Reasons Mobile Banking is More Secure Than You Think

Trust. It was the founding principle of banking when the practice was invented nearly 4,000 years ago.

Working in Garage

Customer Service That Feels Like Family

When Dennis came into Community Bank to talk about setting up automatic payments on his new car, he went straight to Kim for help. But when Kim checked his credit rating, something didn’t look quite …

Please enter your zip code then select a location from the options shown. You will then be taken to the full form. Thank you

Enter your address
Locations near ${locationSelectionSearchedAddress}

No locations found. Please enter a specific address.